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Privacy Policy — Level A Builders

Last updated: 6 August 2026

Level A Builders ("we", "us", "our") is committed to protecting the privacy of individuals who visit this website or contact us through it. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how you can access or correct it.

This policy is prepared to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who This Policy Covers

This website is operated on behalf of Level A Builders. Icarus AI (ABN 98 674 803 117), an independent web and marketing agency, manages this website and its associated systems (including our customer relationship management platform, GoHighLevel) on an ongoing basis on our behalf. Icarus AI may access personal information collected through this site in the course of providing these services.

2. What Personal Information We Collect

When you use this website, we may collect:

  • Contact and enquiry information you provide directly, such as your name, phone number, email address, property/suburb location, the type of project you're enquiring about, and any project details you choose to share, when you submit our contact form.
  • Technical and usage information, collected automatically through cookies and similar technologies, including your IP address, browser type, device type, pages visited, and how you interact with the site. See our Cookies Policy for full details of the specific tools used.

We do not knowingly collect sensitive information (such as health or financial information) through this site, and we ask that you do not include such information in any enquiry you submit.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you, when you submit the contact form on this website, call, or email us
  • Automatically, through cookies and tracking technologies as you browse the site (see our Cookies Policy)

4. Why We Collect and Use Your Personal Information

We collect and use your personal information to:

  • Respond to your enquiry and, where relevant, arrange a site visit or consultation
  • Provide our renovation and building services to you if you become a client
  • Contact you for marketing purposes, including future updates, offers, or promotional communications, where you have not opted out
  • Improve this website and our marketing, using aggregated or de-identified analytics data
  • Comply with our legal obligations

5. Marketing Communications and Your Right to Opt Out

If you receive marketing communications from us, you can opt out at any time by:

  • Using the unsubscribe link included in any marketing email
  • Replying "STOP" to any marketing SMS
  • Contacting us directly at [email protected]

We will action your opt-out request within a reasonable time, as required under the Spam Act 2003.

6. Who We Share Your Personal Information With

We may share your personal information with:

  • Icarus AI, who manage this website and our GoHighLevel CRM system on our behalf, and who may access enquiry data in that capacity
  • Service providers who support our operations, including:
    • GoHighLevel (CRM and communications platform)
    • Google (Google Analytics, Google Ads, Google Tag Manager, Google Search Console)
    • Meta (Meta Pixel, for advertising purposes)
    • Cloudflare (website hosting and infrastructure)
  • Any other party where required or authorised by law

We do not sell your personal information to third parties.

7. Cookies and Tracking Technologies

This website uses cookies and similar tracking technologies, including Google Analytics, Google Tag Manager, Google Ads conversion tracking, Google Search Console, and the Meta Pixel, to understand how visitors use the site and to support our marketing activities. Full details are available in our Cookies Policy.

8. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes relying on the security measures provided by our hosting provider (Cloudflare) and our CRM provider (GoHighLevel). However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

9. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including responding to your enquiry, providing services to you, and maintaining business records as required by law.

10. Accessing and Correcting Your Personal Information

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us at [email protected]. We will respond to your request within a reasonable timeframe.

11. Making a Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us directly at [email protected] so we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this website.

13. Contact Us

Level A Builders
Email: [email protected]
Phone: 0439206510

Call Jake